User agreement between the user (User, you) and Luxury Travel and Tourism Trips T/A Luxury Umrah Cab (we) Please read these terms and conditions before making any booking:

1) Booking:

 
    1.1 You must allow sufficient time when booking your Cab to reach destination including any delays caused by heavy traffic congestion in the city or weather conditions. Luxury Umrah Cab shall not be responsible for any delay caused by your failure to allow enough time to reach your destination or if the passengers are not ready for collection at the arranged booked time.


    1.2 You must book a suitable vehicle size for the number of passengers and luggage.

    1.3 Children no matter what age or size counts as one passenger.

2) Pricing:

     2.1 The maximum price is the total price and includes VAT and any tolls. The maximum price will not apply if the Cab has to wait for more than eleven minutes upon  arrival at the agreed collection point for a direct booking.

 
     2.2 You will recieve the confirmation email (provided by you upon booking), Please check your booking confirmation carefully and inform us promptly of any errors.

3) The Service:

     3.1 Smoking in the Umrah Cabs are not permitted.

     3.2 We will not carry more passengers than the car seat limit.

     3.3 Suitable child seats should wherever possible be supplied and fitted by the child’s parents.

4) Refund
:

     4.1 You can cancel your booking free of charge 24 hours before the pickup time and date then you will receive full refund including the Wire Transfer (or from any source) you had paid for your booking, a charge of 5% will be levied on the original payment made.

     4.2 If you cancel a booking 12 hours before the pickup time and date then you will receive the refund of only 30% of your actual payment of trip.

     4.3 If you cancel a booking less then 12 hours of pickup time and date then there will be no refund.

     4.4 For Cancellation and refund disputes please Email: booking@luxuryumrahcab.com